Terms & Conditions

Terms/General Information

We value you as a long-term customer and present the following simple terms and conditions as our most economical means of serving you.

PAYMENT TERMS: 

All shipments are made C.O.D. unless prior arrangements are made. Wholesale distributors desiring to open an account must provide four (4) credit references from suppliers plus a bank reference. Payment for all goods shipped on an open account is due within 30 days from invoice date or shipping date, whichever is later.

  • Wholesale Distributors: Net 30 terms with a 10% discount, if paid within 10 days.
  • Dealers: All orders must be paid via credit card.

OVERDUE ACCOUNTS:

  • Accounts overdue by 60 days will be placed on C.O.D.
  • Accounts overdue by 90 days will become C.O.D. cash only.
  • All overdue accounts will incur a 1.5% monthly finance charge on the outstanding balance.

FREIGHT POLICY: 

All shipments are F.O.B. Liberty Ln, Chisago City, MN and insured at your cost, which is added to the shipping charges. 

  • Our primary carriers are UPS and U.S. Mail.
  • Customers may use their own shipping company if preferred.
  • Opening orders are shipped on Altec’s account.

CLAIMS: 

  • Claims for damaged shipments must be reported to Altec within 7 days of receipt.
  • Claims for shortages in shipment must be made in writing within 7 days of receipt. Phone notice will be accepted.

DISCOUNT QUALIFICATIONS: 

  • Wholesale Distributors must place an initial order of at least $5,000 to qualify for wholesale pricing. Reorders must be at least $1,500 to maintain wholesale status.
  • Dealers must place a minimum order of $250 per transaction. Orders below this amount are subject to a $10 service fee.

PRICES: 

All prices are subject to changes without notice. However, we will make every effort to provide at least 45 days’ notice before adjustments.

GUARANTEE: 

All Altec Products are warranted to be free from manufacturing defects. If a defect is found, please notify us, and we will authorize a return for replacement. We do not guarantee against damage due to incorrect installation, road hazards, or misuse.

RETURNS: 

Returns for any reason other than defective merchandise are subject to a 25% restocking fee. Please call for return authorization before sending any product back.